Policies
Welcome to DaisyDink.com!
We believe in playing fair—on and off the court. That means being crystal clear about what data we collect, why we collect it, and how you can stay in control. This isn’t just a policy. It’s our promise to treat your personal info with the same care we give our pickleball gear.
1. What We Collect (and Why)
Here’s what might land in our inbox when you visit or shop:
Your Name & Contact Info – When you place an order, sign up for emails, or message us.
Shipping & Billing Details – So your gear gets to the right court.
Payment Info – Processed securely by our payment partners. We never see or store your full credit card number.
Tech Stuff – Like IP address and browser type, to help us improve your experience.
How You Use the Site – What you click, browse, or add to cart, so we can offer better stuff.
Cookies – The digital kind (sadly, not chocolate chip). These help us remember you and keep the site smooth. You can disable them, but things may get wonky.
2. How We Use It
We keep things simple. Here’s what we do with your info:
Fulfill your orders
Email you order updates (and fun stuff if you opt in!)
Help our support team help you faster
Show you products you actually want
Improve our site and your experience
Share marketing offers only if you’ve said yes
Prevent fraud and keep things secure
No sneaky stuff. No data hoarding.
3. When We Share (and When We Don’t)
We never sell your data. Ever.
We may share it with trusted partners who help us:
Process orders
Ship packages
Run our website
Keep our emails out of the spam folder
They only get what they need—and they’re required to keep it private.
We may also share info to:
Comply with laws
Protect Daisy Dink and our customers
Prevent fraud or abuse
We might use non-personal info (like general site usage) for analytics and advertising. But nothing that identifies you.
4. Your Data, Your Choices
You’ve got rights, and we’re all about empowerment:
Access it – Want to see what we’ve got on file? Ask.
Fix it – Something wrong? We’ll correct it.
Delete it – Done with Daisy Dink? We’ll wipe your data (unless we’re legally required to keep some).
Say no – Unsubscribe anytime from emails or opt out of targeted ads.
Just email us at support@daisydink.com and we’ll take care of it.
5. California & EEA Residents – Extra Love for Your Laws
CCPA (California): You’ve got the right to know what we collect and to opt out of certain data sharing. We respect that.
GDPR (Europe): You can ask us to erase, correct, or hand over your data. No problem.
6. Keeping It Safe
We use secure systems and trusted partners to protect your data. That said, no system is 100% hack-proof (just like no paddle is unbreakable). We’ll always let you know if something goes wrong.
7. Kids Under 13
We love young players, but this site isn’t for kids under 13. We don’t knowingly collect their data. If you’re a parent and think we did, email us so we can delete it.
8. Changes to This Policy
We’ll update this policy if anything major changes. When we do, we’ll post the new version here and update the date at the bottom.
9. Questions?
We’re all ears.
📬 Or write us at:
Daisy Dink Privacy Team
1350 S Fivemile Rd, Box 190571
Boise, ID 83709
Last updated: June 24, 2025
We want you to love what you ordered—but if it’s not quite right, we’ve got your back.
✅ What’s Eligible for Return:
Unused paddles, balls, apparel, and accessories
Items must be in new, unused condition with original tags and packaging
Return requests must be made within 30 days of delivery
🚫 What’s Not Returnable:
Used paddles, worn clothing, or scuffed accessories
Final sale items or gift cards
Items returned outside the 30-day window
📦 How It Works:
Email us at support@daisydink.com with your order number and reason for return
We’ll send you a return authorization and instructions
You ship it back (buyer covers return shipping unless we made a mistake)
Once we receive and inspect the item, we’ll issue your refund—typically within 3–5 business days
💡 Exchanges? At this time, we don’t offer direct exchanges. Just place a new order and return the original item.
We believe in fair play on and off the court. Questions? Reach out—we’re here to help.
From our court to your door—fast, fair, and with a little flair.
We know you're excited to get your Daisy Dink gear—and we’re just as excited to get it to you. Here’s how our shipping game works:
🕒 Processing Time
We ship orders Monday through Friday, 9 AM – 5 PM (MST) (excluding holidays).
Most in-stock items ship out within 1–2 business days. If we’re running a big launch or sale, give us an extra day to catch up—our team’s small but mighty!
🚚 Shipping Options
You’ll see all available shipping speeds at checkout—because you deserve options.
We currently ship within the U.S. and will happily serve all 50 states, including Alaska and Hawaii.
Standard Shipping: 3–7 business days
Expedited Shipping: 2–3 business days
Express or Overnight: Email us if you’re in a pickle—we’ll see what we can do!
💌 Tracking Your Order
Once your order ships, you’ll get a tracking number via email.
Keep an eye on your inbox (and your porch, we see you, porch pirates).
🚫 Delivery Delays
Once it leaves our hands, it’s in the hands of the carrier (USPS, UPS, etc.). We can’t control weather, wildfires, or wandering delivery vans, but we’ll always do our best to help track things down.
📦 Missing or Damaged Packages?
Yikes we hate when this happens.
If your order arrives damaged or goes missing, email us at support@daisydink.com within 7 days of delivery. We’ll help make it right. Pinky promise.
🛑 We Don’t:
Ship on weekends or major holidays (even we take a timeout now and then)
Offer international shipping yet, but stay tuned!
Still have shipping questions?
We’re here to help. Email support@daisydink.com or give us a ring at
208-844-2305
We stand behind the gear we create. If your paddle or gear doesn’t hold up like it should, we want to make it right.
🏓 Paddle Warranty – 1 Year
Our paddles come with a 1-year limited warranty against manufacturing defects in materials and workmanship. This includes:
Delamination of the paddle face
Structural cracks (not caused by impact or misuse)
Handle separation
KEVA-CORE™ core breakdown due to manufacturing error
This does not cover:
Normal wear and tear (e.g., surface scuffs, edge paint chips)
Damage from drops, slams, car trunks, or pups who love chewing Kevlar
Custom alterations or third-party modifications
Misuse, abuse, or cosmetic changes that don’t affect performance
👕 Apparel & Accessories – 30 Days
We guarantee our clothing and accessories are free from defects when they arrive. If there’s an issue out of the box (missed stitching, faulty zipper, etc.), we’ll replace it—just let us know within 30 days of delivery.
📬 How to File a Claim:
Email us at support@daisydink.com with:
Your order number
A description of the issue
Photos or a short video showing the problem
We’ll review it quickly—most decisions take 3–5 business days
If approved, we’ll replace the item or issue store credit based on the situation
We reserve the right to inspect and assess all claims fairly. Our goal is simple: play fair, fix what’s real, and keep you on the court.
Our Daisy Dink Support Squad is ready to help with anything you need—from questions about your paddle to order updates or just chatting about your favorite dinks.
🕘 Hours: Monday–Friday, 9 AM – 5 PM (MST), excluding holidays
📞 Call or Text: 208-844-2305
📧 Email: support@daisydink.com
💻 Live Chat: Look for the chat bubble right here on our website during business hours
We're real people (and real pickleball players), and we care about your experience. Don’t hesitate to reach out—we’re excited to connect.