Policies
Welcome to DaisyDink.com!
We believe in playing fair—on and off the court. That means being crystal clear about what data we collect, why we collect it, and how you can stay in control. This isn’t just a policy. It’s our promise to treat your personal info with the same care we give our pickleball gear.
1. What We Collect (and Why)
Here’s what might land in our inbox when you visit or shop:
Your Name & Contact Info – When you place an order, sign up for emails, or message us.
Shipping & Billing Details – So your gear gets to the right court.
Payment Info – Processed securely by our payment partners. We never see or store your full credit card number.
Tech Stuff – Like IP address and browser type, to help us improve your experience.
How You Use the Site – What you click, browse, or add to cart, so we can offer better stuff.
Cookies – The digital kind (sadly, not chocolate chip). These help us remember you and keep the site smooth. You can disable them, but things may get wonky.
2. How We Use It
We keep things simple. Here’s what we do with your info:
Fulfill your orders
Email you order updates (and fun stuff if you opt in!)
Help our support team help you faster
Show you products you actually want
Improve our site and your experience
Share marketing offers only if you’ve said yes
Prevent fraud and keep things secure
No sneaky stuff. No data hoarding.
3. When We Share (and When We Don’t)
We never sell your data. Ever.
We may share it with trusted partners who help us:
Process orders
Ship packages
Run our website
Keep our emails out of the spam folder
They only get what they need—and they’re required to keep it private.
We may also share info to:
Comply with laws
Protect Daisy Dink and our customers
Prevent fraud or abuse
We might use non-personal info (like general site usage) for analytics and advertising. But nothing that identifies you.
4. Your Data, Your Choices
You’ve got rights, and we’re all about empowerment:
Access it – Want to see what we’ve got on file? Ask.
Fix it – Something wrong? We’ll correct it.
Delete it – Done with Daisy Dink? We’ll wipe your data (unless we’re legally required to keep some).
Say no – Unsubscribe anytime from emails or opt out of targeted ads.
Just email us at support@daisydink.com and we’ll take care of it.
5. California & EEA Residents – Extra Love for Your Laws
CCPA (California): You’ve got the right to know what we collect and to opt out of certain data sharing. We respect that.
GDPR (Europe): You can ask us to erase, correct, or hand over your data. No problem.
6. Keeping It Safe
We use secure systems and trusted partners to protect your data. That said, no system is 100% hack-proof (just like no paddle is unbreakable). We’ll always let you know if something goes wrong.
7. Kids Under 13
We love young players, but this site isn’t for kids under 13. We don’t knowingly collect their data. If you’re a parent and think we did, email us so we can delete it.
8. Changes to This Policy
We’ll update this policy if anything major changes. When we do, we’ll post the new version here and update the date at the bottom.
9. Questions?
We’re all ears.
📬 Or write us at:
Daisy Dink Privacy Team
1350 S Fivemile Rd, Box 190571
Boise, ID 83709
Last updated: June 24, 2025
We want you to love what you ordered, but if it’s not quite right, we’ve got your back.
✅ What’s Eligible for Return:
Unused paddles, balls, apparel, and accessories
Items must be in new, unused condition with original tags and packaging
Return requests must be made within 30 days of delivery
🚫 What’s Not Returnable:
Used paddles, worn clothing, or scuffed accessories
Final sale items or gift cards
Items returned outside the 30-day window
📦 How It Works:
Email us at support@daisydink.com with your order number and reason for return
We’ll send you a return authorization and instructions
You ship it back (buyer covers return shipping, unless we made a mistake)
Once we receive and inspect the item, we’ll issue your refund, typically within 3–5 business days
We believe in fair play on and off the court. Questions? Reach out, we’re here to help.
From our court to your door, fast, fair, and with a little flair.
We know you're excited to get your Daisy Dink gear, and we’re just as excited to get it to you. Here’s how our shipping game works:
🕒 Processing Time
We ship orders Monday through Friday, 9 AM – 5 PM (MST) (excluding holidays).
Most in-stock items ship out within 1–2 business days. If we’re running a big launch or sale, give us an extra day to catch up, our team’s small but mighty!
🚚 Shipping Options
You’ll see all available shipping speeds at checkout, because you deserve options.
We currently ship within the U.S. and will happily serve all 50 states, including Alaska and Hawaii.
Standard Shipping: 3–7 business days
Expedited Shipping: 2–3 business days
Express or Overnight: Email us if you’re in a pickle, we’ll see what we can do!
💌 Tracking Your Order
Once your order ships, you’ll get a tracking number via email.
Keep an eye on your inbox (and your porch, we see you, porch pirates).
🚫 Delivery Delays
Once it leaves our hands, it’s in the hands of the carrier (USPS, UPS, etc.). We can’t control weather, wildfires, or wandering delivery vans, but we’ll always do our best to help track things down.
📦 Missing or Damaged Packages?
Yikes we hate when this happens.
If your order arrives damaged or goes missing, email us at support@daisydink.com within 7 days of delivery. We’ll help make it right. Pinky promise.
🛑 We Don’t:
Ship on weekends or major holidays (even we take a timeout now and then)
Offer international shipping yet, but stay tuned!
Still have shipping questions?
We’re here to help. Email support@daisydink.com or give us a ring at
We stand behind the gear we create. If your paddle or gear doesn’t hold up like it should, we want to make it right.
Daisy Dink Paddles: Limited Manufacturer's Warranty
At Daisy Dink Paddles, we are committed to providing high-quality pickleball paddles designed for optimal performance and durability. We stand behind our products with a Limited Manufacturer's Warranty to ensure your satisfaction and protect against defects in materials and workmanship.
Please read this warranty policy carefully to understand its terms and conditions.
1. Warranty Duration
Daisy Dink Paddles are covered by a 1-Year Limited Warranty against manufacturer defects and workmanship, commencing from the original date of purchase.
To activate and validate your warranty, registration of your paddle is required on the Daisy Dink Paddles website within 14 days of purchase. Failure to register within this timeframe may limit or void your warranty coverage.
2. Eligibility and Proof of Purchase
This warranty is strictly valid for the original purchaser of the paddle and is non-transferable.
To qualify for warranty coverage, the paddle must have been purchased in new condition directly from Daisy Dink Paddles or an authorized Daisy Dink retail partner. Purchases made from unauthorized retailers, such as eBay, Facebook Marketplace, auction websites, Craigslist, or similar platforms, are
not eligible for warranty claims.
Valid proof of purchase (e.g., original receipt, bank statement, or order confirmation) is required for all warranty registrations and claims.
This warranty policy applies only to products purchased or shipped within the United States and Canada.
3. What's Covered (Manufacturer Defects)
This policy protects against major defects in materials and workmanship that occur under normal use and conditions. Covered defects typically include:
- Handle breaks.
- Loose edge guards or cracking.
- Face cracks.
- End cap damage or looseness.
- Missing parts.
4. What's Not Covered (Exclusions)
The following situations and conditions are not covered by this warranty:
- Normal Wear and Tear: This includes cosmetic issues such as normal fading of graphics, minor scratches, grip wear, edge guard nicks, or other signs of aging from regular use that do not affect the paddle's performance.
- Abuse or Negligence: Damage caused by striking objects other than a pickleball (e.g., hitting the ground, net posts, or other hard surfaces), throwing the paddle, improper storage, or other reckless or negligent behavior.
- User Modification: Any permanent modifications to the paddle's structure or face will void the warranty. However, adding edge guard weights, overgrips, and edge guard tape is permissible and will not affect your warranty. If the butt cap is removed or replaced, Daisy Dink Paddles reserves the right to deny a warranty claim if any part of the handle is subsequently damaged.
- Deliberate Damage: Any damage caused intentionally.
- Transportation Damage, Acts of Nature, or Accidents: Damage resulting from shipping, natural disasters, or unforeseen accidents.
- Rattling: Internal rattling that does not affect the paddle's performance.
- Gifted Products: Products received as gifts without the original proof of purchase.
5. Warranty Claim Process
To initiate a warranty claim, please follow these steps:
- Contact Daisy Dink Paddles Customer Service: Reach out to our warranty department through the designated channel on our website or via email at.
- Provide Information: Be prepared to provide your name, address, contact information, the paddle's SKU number, a detailed description of the problem, and your original proof of purchase.
- Submit Evidence: You must provide clear photo or video evidence visibly showing the warranty issue, along with a clear image of the paddle's serial number or any applicable identification marks. Claims with unclear images or non-warranty issues may not be approved and may require resubmission.
- Product Evaluation: Daisy Dink Paddles reserves the sole discretion to determine whether a damaged paddle qualifies for warranty coverage. We may require the defective product to be returned to us for physical evaluation prior to approving a replacement or repair.
6. Replacement Paddle Policy
If a defective paddle is covered under this warranty, Daisy Dink Paddles has the sole discretion to either repair the original paddle or provide a replacement paddle.
Replacement paddles will be of the same model as the original product. If the original model has been discontinued, Daisy Dink Paddles may offer a comparable replacement model at its discretion.
Important Note: Replacement products will inherit only the remaining warranty period from the original product's purchase date. They do not come with a new, full warranty period.
7. General Provisions
- Daisy Dink Paddles' liability is limited to the repair or replacement, at its sole discretion, of any defect and does not include any liability for direct, indirect, incidental, or consequential damage of any kind.
- Daisy Dink, LLC reserves the right to update or modify this warranty policy at any time. Please check our website for the most up-to-date information on our warranty terms and conditions.
For any questions or issues related to your Daisy Dink Paddle or this warranty policy, please contact our customer support team. We are here to assist you and ensure your satisfaction.
👕 Apparel & Accessories –14 Days
We guarantee our clothing and accessories are free from defects when they arrive. If there’s an issue out of the box (missed stitching, faulty zipper, etc.), we’ll replace it, just let us know within 14 days of delivery.
📬 How to File a Claim:
Email us at support@daisydink.com with:
Your order number
A description of the issue
Photos or a short video showing the problem
We’ll review it quickly, most decisions take 3–5 business days
If approved, we’ll replace the item or issue store credit based on the situation
We reserve the right to inspect and assess all claims fairly. Our goal is simple: play fair, fix what’s real, and keep you on the court.
Our Daisy Dink Support Squad is ready to help with anything you need, from questions about your paddle to order updates or just chatting about your favorite dinks.
🕘 Hours: Monday–Friday, 9 AM – 5 PM (MST), excluding holidays
📞 Call or Text:
📧 Email: support@daisydink.com
💻 Live Chat: Look for the chat bubble right here on our website during business hours
We're real people (and real pickleball players), and we care about your experience. Don’t hesitate to reach out, we’re excited to connect.